Digital Transformation Service
Digital progress is not just about tech and tools - it is about clarifying strategy, empowering people and adapting the organization. How do we set priorities? What are the business goals and which organizational and technical fields of action result from them? How do we create change, take people along and clarify processes, roles and responsibilities? Digitalization raises many questions beyond technical discussions.
• Identify goals and strategic priorities • Structured stakeholder interviews • Objective, fact-based assessment of the organization’s digital maturity • Derive hard facts and insights to enable consensus on conclusions • Translate recommendations into a roadmap • Validate and refine IT architecture from a business perspective and derive technical requirements • Assessments and impact measurement
In order to tap into the full potential of digital progress, internal change is needed. The aim is to motivate and empower employees: • Workshops and tools for Strategy communication, employee training and engagement • Develop digital Skill matrix for organizational development
Customer experiences and internal processes without friction and silos: • Identify priority use cases and design corresponding internal processes and customer experiences • Service design, prototyping, development of self-service interfaces • Identify organizational bottlenecks • Integrate strategy with systems and workflows • Analytics and insights that drive higher engagement & ROI
